Terms and Conditions

Buying Online

You can buy online 24 hours a day  via a secure payment gateway, or if you prefer by cheque made payable to The Cane Factory or cash on delivery (ring to arrange), all prices are inclusive of VAT, once payment has been confirmed  (if paying via cheque or card) you will receive a order and payment confirmation e-mail detailing your requested order.  Orders usually take 4 weeks, and you will be contacted either by e-mail or most likely telephone to arrange a suitable time for delivery.

Product Pricing

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.   

We reserve the right to alter all product pricing without notice.

Delivery

AT THE MOMENT WE ONLY DELIVER WITHIN A 50 MILE RADIUS!  AS ALL DELIVERIES ARE MADE BY US, NOT CARRIERS!

Estimated delivery is 4 weeks, although sometimes this may vary.  You will be contacted via e-mail or telephone once your order is ready to be dispatched and we will arrange a suitable day for delivery.  We only use our own team to make the deliveries to ensure that the product arrives to you in perfect condition, our delivery driver will place the furniture where required, but if there are any access issues we would be obliged if you would inform us before delivery.  Deliveries take place between Monday and Fridays, and we will either state whether this will be a AM or PM drop.

The map below illustrates our 50 mile delivery radius in the red circle.  The green inner circle shows the free delivery radius of 25 miles.  Please call for further information.

Returns and Refunds

You have the right to cancel you order at anytime, but cancellations made after the 7th day will incur a 10% cancellation charge.

On the rare occcassion that upon delivery any of the items have a default we will always arrange a replacement, or repair to the item at no cost to you. 

Guarantee

All cane frames are guaranteed for 12 months.  For further information you should contact us on 0151 327 4007.

OUR AIM IS TO GIVE CUSTOMERS 100% SATISFACTION!!

 

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